Since its inception in 1989, Dorval Medical Associates has been a leader in innovation in comprehensive primary care. When it was formed, Dorval Medical Family Health Team defined quality to mean meeting the expectation of the patients it serves.
In keeping with this definition, each month the practice measures 35 indicators covering the full spectrum of comprehensive primary care including:
- Acute episodic care
- Chronic Disease Management
- Disease Screening and Preventive Care
- Normal Growth and Development
- Palliative Care
- Patient Information Management
- Care Coordination
- Patient Advocacy
Since 2008, through our “Advanced Access” initiative, we have endeavoured to provide patients with same day access to their primary care provider. We also measure our patients’ satisfaction with access for all our services.
A more complete description of our measurement of Quality can be found in our document The Dorval Model.