Helpful information for our Patients

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Can I be seen even if my physician is not available?

If your family physician is away, or if you have an urgent concern that cannot wait until he or she is available, we will book an appointment for you with one of the other physicians or nurse practitioner in the group. If your concern is not of an urgent nature, your appointment will be booked with your own physician. We will try our best to find an appointment time that is convenient for you.

What do I do when the office is closed?

When the office is closed or booked, assess your medical problem. If it cannot wait until the office will reopen, please visit your nearest hospital emergency room. We make this request as we are sent a copy of the visit and any test or procedure that was done which helps the doctor follow up with the problem. This does not happen at a walk in clinics.

Outside of regular clinic hours, registered patients may also contact 1-866-553-7205. This phone number will connect you to a registered nurse who will assess your concerns. If it is determined that you should see the physician on-call, the nurse will assist in those arrangements. We ask that you do not go to other clinics. If you cannot wait for the physician on-call or if your problem is of a more urgent nature, we request that you go to the nearest Emergency Department.

What do I need to know about Health Cards?

Please bring your health card and give it to reception when you arrive. If you have changed your address or your telephone number please notify reception.

Check the expiry date on your card and arrange for a new one before it expires. You must notify the OHIP office if your card is lost, stolen, you have a change of address or your card expired.

The OHIP office is located at:
220 North Service Road West – Unit P5030  L6M 2Y3
(south-east corner of Dorval Road and North Service Road, next to the Royal Bank)
Monday, Tuesday, Wednesday, Friday 8:30 a.m. – 5:00 p.m.,
Thursday 8:30 a.m. – 7:00 p.m.

How do I access nursing advice?

If you call our office and wish to speak to a nurse, reception staff will forward your message to a nurse, the nurse will then call you back within a reasonable amount of time and advise you accordingly. We also have direct dial to the nurse at extension “233”.

How can I get my prescription medications refilled?

In order to ensure that you are receiving proper treatment, you should book an appointment to see your physician 2-4 weeks prior to needing a refill. We do not take medication refills over the phone.

What if I’m referred to see a specialist?

If your doctor refers you a medical specialist, our reception staff will make your appointment and let you know when and where to go. We will send any information needed ahead for you. If you cannot go at the appointed time, please contact your specialist’s office to reschedule. Please do not miss specialists’ appointments as they often take weeks or months to schedule and they may charge you for a missed appointment.

Who should have a screening test for colo-rectal cancer?

If you are between the ages of 50 and 75, you should have screening test for colo-rectal cancer. This is a simple test which involves easily collecting a very small stool sample. A colo-rectal check every 1 year could save your life!

What immunizations should I have prior to travelling?

Immunizations such as Hepatitis A and B should be started at least six months prior to your trip. You will need a prescription, which will require an appointment with your physician.

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